At Maxx Million Restaurant, customer satisfaction is our top priority. If you are not completely satisfied with your order, please review our Refund and Return Policy below:
1. Eligibility for Refunds or Returns
We offer refunds under the following conditions, however, no return will be accepted, due to the nature of our products.
- Incorrect items delivered
- Missing items from your order
- Items that do not meet our quality standards (e.g., spoiled, undercooked, or significantly incorrect preparation)
Requests must be made within 1 hour of receiving your order.
2. Non-Refundable Situations
We do not offer refunds or returns for:
- Customer errors in ordering (e.g., wrong address, wrong item selection)
- Change of mind after the order has been prepared or delivered
- Delays caused by factors outside our control (e.g., heavy traffic, weather conditions)
- Food items that have been tampered with or partially consumed
3. How to Request a Refund
To request a refund:
- Provide your order number, description of the issue, and, if possible, photos of the item(s) in question.
- Our management team will review the situation and respond within 1 hour.
4. Refund Options
If your refund request is approved, you may choose:
- A full or partial refund to your original payment method.
Refunds will be processed and credited within 7 to 10 days, via the original mode of payment, if